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PRTG Core service alert via email




Yesterday for unknown reason, the core service stopped working in my PRTG Server for about 12 hours. That means that when I try to login and the service is down, i get the message "Connection refused". I would like to ask this: During the "down period", any notification email alerts are still working or they stop too? How can I get alerted when the core service enters in a STOP state?

Thank you!

alerts core-service prtg

Created on Mar 27, 2020 9:54:17 AM

1 Reply



Notifications are actually sent by the Core Server, so when the Core is down, notifications are no longer sent. In this case, you could set up a small VM that runs a PRTG trial. The process is disclosed here:


Let me know if that worked for you! :)

Created on Mar 30, 2020 9:40:05 AM by  Stephan Linke [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.