What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

[OPEN] PRTG-Desktop Device Tools availability for Read-only users



Want this feature implemented, too? Please upvote by clicking Thumbs up!

(Posts as a reply won't be published in this feature request thread. Read Me!)

User Story

As a PRTG User, I want the PRTG-Desktop application to have Device tools availability for Read-only users.

Details of User Story

Currently the device tools are available only to the users having admin rights but they are not available to a read-only user. I have a support team whom we cannot give write access for PRTG but the support team need to have a bridge between our NMS and our router's OS to directly access the OS from NMS's context menus. by launching a webpage or an application. Currently the readonly user cannot do so and we have to depend on a separate NMS just for this task.

Acceptance criteria

  • Device tools should be available to all users.
  • Device tools can be configured only by the admin.



add-feature device-tools prtg-desktop prtg-kbtracker

Created on Mar 30, 2020 12:33:06 PM

Last change on Mar 31, 2020 4:23:40 AM by  Sven Roggenhofer [Paessler Technical Support]


Nobody has replied yet

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.