What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Can you exclude incidents from reports

Votes:

0

Is there a way to exclude false positives from reports?

For example, we need to maintain a record of uptime for our customers and if there is a network issue on our monitoring server it can mark a system as down when it isn't. It would be good to be able to mark these incidents as being false positives and then count them as up.

prtg reports uptime

Created on Apr 13, 2020 10:51:56 PM



1 Reply

Votes:

0

Hello,

If a sensor is down/in error state, a report will also report this as downtime. I'm afraid it's not possible to mark the incidents as false positiv retrospectively. You can however disable Monitoring temporarily for maintenance to prevent false alarms.

Created on Apr 14, 2020 8:51:40 AM by Timo Dambach [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.