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How can I monitor join.me with PRTG?



I use join.me for video conferencing, meetings, etc. How can I monitor this with PRTG?

joinme prtg rest-api rest-custom video

Created on Apr 20, 2020 2:25:06 PM by  Brandy Greger [Paessler Support]

Last change on Apr 21, 2020 1:03:14 PM by  Brandy Greger [Paessler Support]

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Accepted Answer



This article applies as of PRTG 20

Monitoring join.me with PRTG

With PRTG, you can monitor join.me out of the box with the REST Custom sensor. You can use this sensor to monitor the status of join.me calling and meetings, for example. The sensor can show the following:

  • Overall join.me status

For more information on the status of the join.me service, see the join.me service status page.

Download, extract, and copy the files

You can download the .zip file here. Extract the files and then copy the files as follows:

  • Copy the template file join.me.status.template into the Custom Sensors\rest subfolder of the PRTG program directory on the probe system that you will execute the file on.
  • Copy the lookup file join.me.status.ovl into the lookups\custom subfolder of the PRTG program directory on the PRTG core server system.

Optional: The .zip file also includes a device icon for your join.me device. For more information on custom device icons, see How can I add my own device icons for use in the PRTG web interface?

Note: If necessary, (re)load the files by clicking the Go! button in the PRTG web interface under Setup | System Administration | Administrative Tools, section Load Lookups and File Lists.

Create a REST Custom sensor

  • Create a device on the probe system that you will execute the file on. For IPv4 Address/DNS Name, enter status.join.me.
  • Add a REST Custom sensor to the device.
  • In the sensor settings, enter the following:
    • For Sensor Name, enter a name to identify the sensor, such as join.me Status.
    • For Request Protocol, select HTTPS.
    • For Certificate Acceptance, select Accept all certificates.
    • For REST Query enter /api/v2/components.json.
    • For REST Configuration, select join.me.status.template from the dropdown list.
    • For Scanning Interval, select 10 minutes from the dropdown list.

Note: To avoid overloading the API, we recommend that you do not use a shorter scanning interval.

join.me Status sensor settings
Click to enlarge.

  • Click Create to save your settings and to create the sensor.

join.me Status sensor overview
Click to enlarge.

You can now monitor the availability of your join.me service.


Created on Apr 20, 2020 2:32:04 PM by  Brandy Greger [Paessler Support]

Last change on Jan 9, 2023 7:38:18 AM by  Jacqueline Conforti [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.