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PRTG Acknowledge Warning

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Hi,

Our NOC team need sometimes to do Acknowledge warnings or suppress warnings with a reminder. Sounds very weird that such a large system does not have the option to do so? it is something completely legitimate, is there is any way to do it?!

Thanks,

acknowledge noc prtg prtg-network-monitor system warning

Created on Oct 5, 2020 2:19:06 PM by  tomeral (0) 1



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As of now, there is no way to acknowledge warnings or have reminders for acknowledged items. The problem here is not that we'd have an additional state (warning and warning acknowledged), but it potentially creates many (many) new events in the backend, since this is the way PRTG triggers notifications:

  1. Object is in certain state
  2. Event "Object changed state to x" (and triggers notification)
  3. Object is in a certain state

Thus, you'd need to cover all events of this state to happen from and into every other possible status. It's one of our more frequently requested features, but the implementation is not trivial.

Regarding the reminders (for acknowledged alarms at least), it would be the simplest to set the last alert mail to follow-up in your mail client at a certain date.


With kind regards,

Stephan Linke,
Technical Support Team

Created on Oct 6, 2020 9:35:25 AM by  Stephan Linke [Paessler Support]

Last change on Oct 6, 2020 9:35:44 AM by  Stephan Linke [Paessler Support]



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