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How can I clear the message of VMWARE HOST HARDWARE STATUS SENSOR?

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I'm using a VMWARE HOST HARDWARE STATUS SENSOR. As soon as this sensor was created, it was displayed in a Warning status.

Even though Limits option of all the channel are set to 'Disable limits', they've been still displayed in a warning state. How do I manually clear the message displayed in the sensor status? Please tell me how to disable the alarm manually.

This is an error message in the sensor status.

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Warning. 2 elements return a warning state: Memory; System Board 2 Memory Status Unknown. 222 elements return a unknown state: Proc 2 Level-3 Cache; Proc 2 Level-2 Cache; Proc 2 Level-1 Cache; Proc 1 Level-3 Cache; Proc 1 Level-2 Cache; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 VCU #31; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 VCU #31; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Power Control Unit #30; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO (VMSE) 2 & 3 #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO (VMSE) 2 & 3 #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO (VMSE) 2 & 3 #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO (VMSE) 2 & 3 #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Integrated Memory Controller 1 Channel 1 ERROR Registers #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Integrated Memory Controller 1 Channel 0 ERROR Registers #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Integrated Memory Controller 1 Channel 1 Thermal Control #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Integrated Memory Controller 1 Channel 0 Thermal Control #23; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO Global Broadcast #22; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 DDRIO Channel 2/3 Broadcast #22; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Integrated Memory Controller 1 Channel Target Address Decoder #22; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Integrated Memory Controller 1 Channel Target Address Decoder #22; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 Integrated Memory Controller 1 Target Address, Thermal & RAS Registers #22; Intel Corporation Xeon E7 v3/Xeon E5 v3/Core i7 In
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vmware vmware-esxi vmwaresensor

Created on Apr 27, 2021 1:32:18 AM by  Jonathan_Jung (1) 2

Last change on Apr 27, 2021 6:05:29 AM by  Felix Wiesneth [Paessler Support]



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Hello,

The warning message "elements return a warning state" often appears after an update of the ESX environment and most likely caused due to cached values in the VMWare HTTP API, that is been queried by PRTG and which returns those values. As such, this is not something that can be fixed by us.

In some cases clearing the CIM can help to clear the cached values, I would suggest that you check the following articles for a solution:

My VMware host sensor can’t find data. What can I do?

"Host IPMI system event log status"" alarm in vCenter Server (1033725)

vSphere ESX/ESXi hardware status sensors return different cached values in API than in vSphere Client

If the above does not help, you can enter the "warnings" into the "Known Warnings" field in the settings of the sensor in order to ignore them. As for the elements that report a "unknown" state you can ignore them by selecting the option "Do not show unknown states".


Kind regards,
Sasa Ignjatovic, Tech Support Team

Created on Apr 28, 2021 11:02:31 AM by  Sasa Ignjatovic [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.