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Configure PRTG with an Android Mobile App




Pardon my ignorance, I am very new to this side of IT. I have recently installed and configured PRTG on my home laptop to monitor my home environment. The configuration at a high level is mainly out of the box. Would anyone be able to help guide me on how to get the mobile app to see my home PRTG environment.

I tried using the QR code but I receive error messages on my Android device. Thank you for your time and attention.

android app mobile prtg remote

Created on Mar 16, 2022 10:50:55 PM

1 Reply



Hello Christopher.
Thank you for reaching us.
Sure, the mobile app sometimes could be tricky to operate.
Unfortunately, I'm not sure what kind of error you are getting while trying to access it.
I'll list here some of the most popular articles for Android hopefully it will help: https://kb.paessler.com/en/topic/68260-prtg-for-android-login-problem https://kb.paessler.com/en/topic/70144-i-cannot-login-to-prtg-for-android-on-android-n-what-can-i-do https://www.paessler.com/manuals/prtg/smartphone_apps

Created on Mar 22, 2022 3:49:14 PM by  Luis Quesada (Paessler Technical Support)

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.