Votes:
Hi.
We have several colleagues that work after hours that does not have access to pause alarms from the interface.
Is one of these possible?:
1. Create a group in PRTG that allows members to pause alarms for MAX 24h?
2. A tool/script/API that could be setup to pause alarms for MAX 24h?
Last change on Apr 27, 2022 8:40:05 AM by
1 Reply
Votes:
Hi,
1. To pause a down sensor the user has to have write permissions in PRTG, with write permissions the user can edit the whole sensor and not only pause a sensor.
But a read-only user can be allowed to acknowledge a Down state, please set the option in the account under "Account Settings">"Acknowledge Alarms".
Therefore the answer to this question is: Possible for Acknowledge, but not for pause
2. You can acknowledge or pause down states via API as described in our API manual.
Be aware that anyone with access to the password hash, as required by the API call, can perform any actions that the user it comes from can perform.
You can also automate the acknowledgement of down states with our HTTP action notification and our API as described in our KB: How to auto-acknowledge a down sensor in PRTG
You can then combine this with a notification schedule to only trigger this behavior in the after hours of your business.
You could also pause entire sensor groups automatically with a maintenance schedule applied, described in our KB here
For the API actions you need the ID of the object, you will find the ID in the Infobox on the right when you open a object.
Kind regards,
Johannes Beyerlein, Technical Support Team
Created on May 3, 2022 7:59:03 AM by
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