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PRTG does not replace the certificate

Votes:

0

Hello everybody.

I use the PRTG version with SSL enabled. My certificate has expired and when I try to change it using the "prtg certificate importer" program it is done, but the old certificate is still on the site. I've tried deleting the files, deleting the cert folder and nothing. The files in the cert folder are already pointed to the new certificate, but on the website the certificate is the old one.

What can it be?

certificate error prtg

Created on Jun 6, 2022 2:48:04 PM



1 Reply

Votes:

0

Hello,
Did you follow these guides step by step to replace the certificate and restart PRTG afterwards?
-https://kb.paessler.com/en/topic/283-how-can-i-use-a-trusted-ssl-certificate-with-the-prtg-web-interface
-https://www.paessler.com/tools/certificateimporter
-https://www.paessler.com/support/how-to/ssl-certificate
If the issue persists, feel free to reach out to us directly via e-mail so we can take a closer look. screenshots of the issue as well as log files might then help us further.

Created on Jun 9, 2022 1:10:31 PM by Timo Dambach [Paessler Support]

Last change on Feb 28, 2023 10:48:33 AM by Brandy Greger [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.