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User story
As a PRTG user, I want to use SMS Eagle (or any other device/service) via HTTP action to trigger calls to users' %smsnumber, in addition to sending SMS.
Details of user story
If someone muted his phone, he might not see that SMS in time. That is why we added a second notification using a HTTP action to trigger SMS Eagle to make an outgoing call to make people aware of the SMS. This could also be used to play a pre-recorded message; there might also be HTTP APIs available to synthesize a text-to-voice output for an outgoing call.
Unfortunately, there is no possibility to use the %smsnumber placeholder in HTTP actions and select a user group to which the calls shall be made. Therefore, we currently need to configure a separate notification template for each number to call, making it a lot of work and prone to errors, since when a number changes, it has to be changed in both the PRTG user account and in the notification template.
We would appreciate if you could consider to implement some way of handling this use case in future releases. Thank you!
Acceptance criteria
- The %smsnumber placeholder can be used in a HTTP action.
- A user group can be selected for this HTTP action. For every user, the action is executed once, filling the %smsnumber placeholder with the respective mobile phone number of the user.
- Additional placeholders, e.g. name of the user, would be nice to have (and probably easy to implement) but not crucial in this use case.
Status
Open