What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Keep the acknowledge status over time when rebooting prtg services

Votes:

9

Want this feature implemented, too? Please upvote by clicking Thumbs up!

(Posts as a reply won't be published in this feature request thread. Read Me!)

User story

We need to keep the acknowledge status over time, even if we restart probe service and/or the machine itself. Why? Simply because this is a manual status, operated by the IT team to deal with an identified problem. That problem can last longer than the PRTG reboot frequency, and it does not make any sense to present again a new alarm for the same issue.

Alarms can trigger notifications to create tickets in external ITSM tool... With the current behaviour, that means several ticket for the same issue may be created. Leading the IT team to loose time for managing this.

Thanks.

Acceptance criteria

  • Make the acknowledged status persistent

Status

Open

add-feature aknowledge notification prtg-kbtracker reboot

Created on Sep 28, 2022 6:47:35 AM

Last change on Sep 28, 2022 7:32:38 AM by Florian Lesage [Paessler Support]



Replies

Nobody has replied yet


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.