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PRTG Enterprise Console has stopped working after Upgrade

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Recently upgraded to v18.3.43.2323+ running on Microsoft Windows Server 2012 R2 V6.3 Build 9600

PRTG itself seems Core and Probe are running ok. But noticed Enterprise Console is throwing the following error when started on the Server

Problem Event Name: BEX Application Name: PRTG Enterprise Console.exe Application Version: 18.3.43.2323 Application Timestamp: 5b76eae4 Fault Module Name: log4cpp.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 5b76eb03 Exception Offset: 0003654c Exception Code: c0000409 Exception Data: 00000005 OS Version: 6.3.9600.2.0.0.272.7 Locale ID: 3081 Additional Information 1: 8f1f Additional Information 2: 8f1f30d2cc26d456470231619a5dcbcc Additional Information 3: 083c Additional Information 4: 083c47bf23b9169462c778a3807e783d

console prtg upgrade

Created on Aug 31, 2018 4:52:23 AM by  tgm (90) 1 1



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Hi there,

Could you please try to start the Enterprise Console with elevated rights (right click > run as administrator). Does it start correctly then?

Best regards, Felix

Created on Aug 31, 2018 7:46:43 AM by  Felix Saure [Paessler Support]



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Yes, that worked. On the production server the Enterprise console attempts to start when I RDP to that server. Can I turn this off as we typically use the Web UI anyway. Or at the very least I need to know how to have this start using the elevated permissions.

thanks

Created on Sep 3, 2018 1:06:28 AM by  tgm (90) 1 1



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Great to hear that this resolved the issue. You could change the shortcut of the Enterprise Console to always run as administrator. Next to this, you can also take a look at our new Desktop app, which will replace the Enterprise Console in the future:

Best regards, Felix

Created on Sep 3, 2018 7:04:47 AM by  Felix Saure [Paessler Support]



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This is a problem as I don't have admin rights to the computer. This was not a problem in the old version of PRTG.

Created on Sep 12, 2018 2:38:37 PM by  David Bottomley (0)



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Hi David,

Yes, it wasn't, we're currently working on a fix for this. You can also try using "PRTG Desktop" as Felix mentioned before, since Enterprise Console is "dying" anyway and will be replaced by PRTG Desktop sooner than later.

Kind regards,

Erhard

Created on Sep 12, 2018 2:48:53 PM by  Erhard Mikulik [Paessler Support]



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I just wanted to follow up regarding the matter. While it took some time, the EC issues have been resolved in PRTG 18.4.47.1962. If you haven't installed it yet, simply do so via Setup | Auto Update :)


PRTG Scheduler | PRTGapi | Feature Requests | WMI Issues | SNMP Issues

Kind regards,
Stephan Linke, Tech Support Team

Created on Jan 10, 2019 2:14:21 PM by  Stephan Linke [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.