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How can I monitor Cisco Webex with PRTG?



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I use Cisco Webex for video conferencing, meetings, etc. How can I monitor this with PRTG?

cisco prtg rest-custom video webex

Created on Apr 20, 2020 12:46:03 PM by  Brandy Greger [Paessler Support]

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This article applies as of PRTG 20

Monitoring Cisco Webex with PRTG

With PRTG, you can monitor Cisco Webex out of the box with the REST Custom sensor. You can use this sensor to monitor the status of Webex meetings and Webex calling, for example. Among others, the sensor can show the following:

  • Client calling and meetings status
  • File sharing and viewing status
  • Send and read messages status
  • Video platform status
  • Webex meetings status

For an overview of all Webex services and their status, see the Webex service status page.

Download, extract, and copy the files

You can download the .zip file here. Extract the files and then copy the files as follows:

  • Copy the template file cisco.webex.status.template into the Custom Sensors\rest subfolder of the PRTG program directory on the probe system that you will execute the file on.
  • Copy the lookup file cisco.webex.status.ovl into the lookups\custom subfolder of the PRTG program directory on the PRTG core server system.

Note: If necessary, (re)load the files by clicking the Go! button in the PRTG web interface under Setup | System Administration | Administrative Tools, section Load Lookups and File Lists.

Create a REST Custom sensor

  • Create a device on the probe system that you will execute the file on. For IPv4 Address/DNS Name, enter
  • Optional: For Device Icon, select the Cisco icon.
  • Add a REST Custom sensor to the device.
  • In the sensor settings, set the following:
    • For Sensor Name, enter a meaningful name such as Cisco Webex Status.
    • For Request Protocol, select HTTPS.
    • For Certificate Acceptance, select Accept all certificates.
    • For REST Query enter /customer/dashServices/891.
    • For REST Configuration, select cisco.webex.status.template from the dropdown list.
    • For Scanning Interval, select 10 minutes from the dropdown list.

Note: To avoid overloading the API, we recommend that you do not use a shorter scanning interval.

Cisco Webex Status sensor settings
Click to enlarge.

  • Click Create to save your settings and to create the sensor.

Cisco Webex Status sensor overview
Click to enlarge.

You can now monitor the availability of your Cisco Webex services.


Created on Apr 20, 2020 12:58:00 PM by  Brandy Greger [Paessler Support]

Last change on Apr 22, 2020 2:39:23 PM by  Brandy Greger [Paessler Support]

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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.