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How can I monitor RingCentral with PRTG?

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I use RingCentral for video conferencing, meetings, etc. How can I monitor this with PRTG?

prtg rest-custom ringcentral video

Created on Apr 20, 2020 1:13:19 PM by  Brandy Greger [Paessler Support]

Last change on Apr 20, 2020 2:16:35 PM by  Brandy Greger [Paessler Support]



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This article applies as of PRTG 20

Monitoring RingCentral with PRTG

With PRTG, you can monitor RingCentral out of the box with the REST Custom sensor. You can use this sensor to monitor the status of RingCentral calling and meetings, for example. Among others, the sensor can show the following:

  • Calling inbound/outbound status
  • Engage voice status
  • Meetings status
  • Phones status
  • Service portal status

For an overview of all RingCentral services and their status, see the RingCentral service status page.


Note: Monitoring RingCentral with PRTG currently only works for the Americas region.


Download, extract, and copy the files

You can download the .zip file here. Extract the files and then copy the files as follows:

  • Copy the template file ringcentral.status.template into the Custom Sensors\rest subfolder of the PRTG program directory on the probe system that you will execute the file on.
  • Copy the lookup file ringcentral.status.ovl into the lookups\custom subfolder of the PRTG program directory on the PRTG core server system.

Optional: The .zip file also includes a device icon for your RingCentral device. For more information on custom device icons, see How can I add my own device icons for use in the PRTG web interface?


Note: If necessary, (re)load the files by clicking the Go! button in the PRTG web interface under Setup | System Administration | Administrative Tools, section Load Lookups and File Lists.

Create a REST Custom sensor

  • Create a device on the probe system that you will execute the file on. For IPv4 Address/DNS Name, enter status.ringcentral.com.
  • Add a REST Custom sensor to the device.
  • In the sensor settings, enter the following:
    • For Sensor Name, enter a meaningful name such as RingCentral Status Americas.
    • For Request Protocol, select HTTPS.
    • For Certificate Acceptance, select Accept all certificates.
    • For REST Query enter /status.json.
    • For REST Configuration, select ringcentral.status.template from the dropdown list.
    • For Scanning Interval, select 10 minutes from the dropdown list.

Note: To avoid overloading the API, we recommend that you do not use a shorter scanning interval.

RingCentral Americas Status sensor settings
Click to enlarge.

  • Click Create to save your settings and to create the sensor.

RingCentral Americas Status sensor overview
Click to enlarge.

You can now monitor the availability of your RingCentral Americas services.

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Created on Apr 20, 2020 2:15:58 PM by  Brandy Greger [Paessler Support]

Last change on Apr 22, 2020 2:39:58 PM by  Brandy Greger [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.